Frequently Asked Questions
How Do Customer Pick-Ups and Drop-Offs Work?
To ensure a smooth start to your rental, we set aside the first two hours of each day, from 7:00 AM to 9:00 AM, exclusively for customer pick-ups and drop-offs.
This means you can pick up your rental items between 7:00 AM and 9:00 AM any day of the week. For returns, please bring your items back between 7:00 AM and 9:00 AM on the following day, unless you have a multi-day rental agreement.
We’re unable to accommodate pick-ups or drop-offs outside of this 7:00 AM to 9:00 AM window because our team will be out on delivery routes.
Please note that not all rental items are available for customer pick-up. For example, large and bulky items like elegant throne chairs typically won’t fit in SUVs or cars. These items require transport in covered box trucks, so we prefer to deliver them ourselves to ensure they arrive safely.
How does delivery pricing work?
Our delivery pricing is calculated based on the distance to your specific event address. When we prepare your rental quote, we enter your exact delivery location into our rental system.
Our system then automatically calculates the delivery fee, which covers both the drop-off of your rental items and their subsequent pick-up.
Do you set up the rental items?
We primarily focus on efficient and timely delivery of all rental items. Because of this, we generally do not set up rental items.
However, there’s an exception for our commercial-grade tents (any tent not listed as “pop-up”). We do set these up for you.
For all other rental items, we can provide setup services for an additional fee. Please let us know if you’d like to add setup to your order when you’re getting a quote!
How can we reach you?
- 954-858-6288 for our Fort Lauderdale branch
- 561-858-6288 for our West Palm Beach branch
